KAOA Coffee, a distinguished Kenyan coffee company, has brewed its way into the hearts of coffee enthusiasts worldwide. Renowned for its premium coffee beans harvested in the lush landscapes of Kenya, Africa, KAOA Coffee takes pride in crafting exceptional flavors. With a global presence, they have reached a wide array of customers, from individual coffee aficionados ordering via Amazon to major retail distributors like Kroger, who trust KAOA’s quality enough to repackage and offer it to their retail outlets. KAOA Coffee’s dedication to delivering a taste of Kenyan excellence has earned them a loyal following across the globe.
Reduction in fulfillment times
Accuracy rate in inventory tracking
Annual Sales Revenue Increase
Increase in Global Customer Base
The Challenge
Before implementing NetSuite KAOA Coffee faced several challenges that were impleading their growth and operational efficiency.
Manual Order Processing: KAOA Coffee’s order processing was predominantly manual, leading to delays and errors in fulfilling customer orders. This inefficiency was detrimental to customer satisfaction and the company’s reputation.
Inventory Management Issues: Tracking inventory across multiple locations and distribution channels was a complex task, resulting in frequent stockouts and overstock situations. This not only affected customer service but also impacted the company’s bottom line.
Limited Global Reach: KAOA Coffee had aspirations to expand its global footprint, but their existing systems couldn’t effectively manage the complexities of international sales, multi-currency transactions, and diverse regulatory requirements.
Data Discrepancies: Discrepancies and inaccuracies in their financial and sales data were hindering informed decision-making and potentially leading to missed growth opportunities.
What did
Inventus Suite do
To address these challenges, KAOA Coffee and Inventus Suite decided to implement and customize NetSuite to suit their specific needs. Here’s how the implementation of NetSuite resolved these issues:
Streamlined Order Processing: NetSuite’s automated order processing capabilities eliminated the need for manual intervention. Orders were processed efficiently and accurately, resulting in faster delivery times and improved customer satisfaction.
Optimized Inventory Management: With NetSuite’s real-time inventory tracking and forecasting tools, KAOA Coffee gained better control over their inventory. Stockouts and overstock situations were minimized, leading to cost savings and improved supply chain management.
Global Expansion: NetSuite’s customization allowed KAOA Coffee to expand into new international markets with ease. They could now handle multi-currency transactions, comply with diverse regulations, and manage localized sales and distribution channels seamlessly.
Data Accuracy and Informed Decision-Making: NetSuite’s integrated platform ensured that financial and sales data were consistently accurate and up to date. This empowered KAOA Coffee’s management team with reliable insights, facilitating data-driven decision-making and driving business growth.
The Results
- 30% Reduction in Fulfillment Time
- Over 5,000 Hrs Delivered back to the Business
- 89% Accuracy rate in inventory tracking
- 25% Increase in Global Customer Base
- 20% Annual Sales Revenue Increase
