Netlink is a group of passionate technology professionals delivering customer-centric solutions for more than two decades. They believe in innovating, transforming, accelerating, and redefining businesses
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of NetSuite
The Chalange
Following a period of rapid growth through sales efforts, Netlink was looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions
Their fast-paced expansion had resulted in a need for process consistency & standardization across their systems. The numerous manual and non-transparent processes at play were something they were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, the company was eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did
Inventus Suite do
The two companies shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Inventus Suite have been working with with the company since November 2020 in 2 key workstreams: NetSuite Customization and Optimization, supporting the company’s Automation365 team specializing in Cognitive and Robotic Automation.
Automation Delivery – Inventus Suite is working with the similar companies to identify, design, build, test and deploy automated solutions using customized NetSuite solutions. Thus far Inventus Suite has delivered 28 customizations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Inventus Suite and our parent company InventusAI has led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Inventus Suite has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
