Learnatton is a mid-sized distance learning company with a glogal reach serving a diverse clientele of insurance companies. With approximately 250 employees who specialize in insurance compliance and education, Learnatton is positioned to be the leader in distance learning for the insurance industry.
Hours delivered back to the business
Positive compliance reversals saving fines and fees
Increase in business processes efficiency
Increase in repeat services
The Challenge
Before the implementation of NetSuite, Learnatton grappled with several key issues:
Scaling Complex Operations: Managing the diverse compliance requirements of various states and municipalities, tracking the progress of thousands of insurance professionals, and delivering up-to-date courses efficiently became increasingly challenging as their client base expanded.
Data Silos and Inefficiencies: As Learnatton’s footprint grew, they accumulated vast amounts of data across different departments and systems. This siloed data hindered efficient communication and collaboration among teams, leading to delays in course updates, compliance reporting, and customer support.
Customer Experience: In the distance learning industry, maintaining a high-quality customer experience is paramount. Learnatton’s existing systems made it challenging to offer personalized learning experiences, timely support, and easy access to course materials—all critical factors for customer satisfaction and retention.
Scalability for Growth: Learnatton’s ambitious plans for expansion required a scalable and flexible platform. The existing infrastructure was not equipped to handle the increasing demands and complexities of the distance learning landscape.
What did
Inventus Suite do
Recognizing these challenges, Learnatton made the strategic decision to collaborate with Inventus Suite for the administration of their NetSuite solution. This partnership proved to be the turning point for Learnatton:
Streamlined Operations: With NetSuite’s integrated platform administered by Inventus Suite, Learnatton could consolidate their data and streamline operations more effectively. Compliance requirements for different states and municipalities were efficiently managed within the system, ensuring accurate and up-to-date course offerings.
Improved Data Management: NetSuite’s data management capabilities, overseen by Inventus Suite, eliminated data silos, allowing seamless communication between teams. This significantly improved the efficiency of course updates, compliance reporting, and customer support, ultimately enhancing the overall customer experience.
Enhanced Customer Experience: Through NetSuite’s customization, Learnatton, with the expert administration by Inventus Suite, could provide personalized learning paths, easy access to course materials, and responsive customer support. Insurance professionals could now access the resources they needed, fostering greater satisfaction and loyalty.
Scalability for Growth: NetSuite’s scalability, administered by Inventus Suite, aligned perfectly with Learnatton’s growth trajectory. As they expanded their client base and course offerings, the platform could adapt to the increasing demands of their business.
The Results
- 100+ Positive compliance reversals saving fines and fees
- Over 6,500 hrs delivered back to the business
- Enhanced Customer Experience
- 160% Increase in business process efficiency
- 38% Increase in repeat services
